Refund policy

Return and Refund Policy Return eligibility can vary by product and supplier. Some products may not be eligible for change-of-mind returns.

Please contact Alcom LTD at info@alcomltd.com before returning any item so we can confirm whether the product is eligible and provide the correct instructions. 

For products supplied through Spocket, if you receive an item that is damaged, defective, or incorrect, please contact us within 15 days of delivery and include clear photos of the item and its packaging.

We will review the issue with the supplier and let you know the next steps. 

Do not return an item before your return request has been approved. If a return is approved, we will provide the return instructions.

The returned item must be sent with tracking, and the tracking number must be provided to us. Returns sent without approval may not be accepted. 

Change-of-mind returns and exchanges are available only when permitted by the supplier’s policy for that specific product.

Some suppliers may have a no-refund policy for change-of-mind returns.  If the customer entered an incorrect shipping address and the order must be reshipped, additional shipping costs may be the customer’s responsibility.

 Once the supplier has approved the return and the required return tracking or returned item has been received, we will process the approved refund to the original payment method or arrange an approved replacement.

Your bank or payment provider may need additional time to make the refund available.